Refund & Cancellation Policy

Merchant of record

Payments are processed by our merchant of record and authorized reseller — Creem (creem.io) or Waffo (waffo.ai), depending on your checkout. That provider — not Short Haircuts AI — appears as the seller on your card or bank statement and handles billing, applicable taxes, and payment support.

What you're buying

We sell credits used to generate AI haircut previews (one try-on uses 10 credits). Plans are described on the Pricing page. Our Monthly and Yearly plans are recurring subscriptions.

Subscriptions & auto-renewal

Our Monthly and Yearly plans are subscriptions that automatically renew at the end of each billing cycle at the then-current price, until you cancel. Each renewal grants a fresh allocation of credits for the new cycle.

You authorize that provider (Creem or Waffo) to charge your payment method for each renewal until you cancel.

How to cancel

You can cancel anytime from your account page or from the Creem or Waffo customer portal linked in your purchase receipt. Cancellation stops all future renewals.

When you cancel, you keep access and any remaining credits until the end of the period you've already paid for; we don't charge you again after that.

Refunds

Subscriptions: if you're not satisfied, email us within 14 days of a charge and we'll refund it in full, provided the credits from that charge are substantially unused (up to one try-on / 10 credits). After that window, or once credits are used, charges are non-refundable, but you can cancel to avoid future renewals.

To request a refund, email support@shorthaircuts.net with the email on your account and your order or receipt details. Approved refunds are returned to your original payment method by the provider that processed the charge (Creem or Waffo), typically within 5–10 business days.

Credit validity

Monthly subscription credits are valid for about 30 days; yearly subscription credits are valid for about 365 days. Unused subscription credits do not roll over to the next cycle.

Contact

Questions about billing, cancellations, or refunds? Email support@shorthaircuts.net and we'll help.